Frequently Asked Questions

Everything you need to know about shopping with HERA Clothing.

What is your return policy?

We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Simply visit our returns portal to start your process.

How long does shipping take?

Standard shipping typically takes 3-5 business days within the continental US. International shipping can take between 7-14 business days depending on the destination.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installments through Afterpay.

How can I track my order?

Once your order ships, you will receive an email with a tracking number and a link to the carrier's website to monitor your delivery status.

Are your products ethically sourced?

At HERA Clothing, we are committed to sustainability. We partner with manufacturers that adhere to fair labor practices and prioritize eco-friendly fabrics.

Do you offer size guides?

Yes, every product page features a detailed size chart. If you are between sizes, we generally recommend sizing up for the best fit.